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ERGAERGAERGA
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Terms of service

Terms and conditions

1. ORDERS

Every order accepted by ERGA, ERGA-Distribution, TV Protec, Beartvmounts, his employees and his licensees will be considered as a final character. To avoid any risk, the referral number of each item ordered must be specified.

2. PAYMENT TERMS

All purchases are payable at the time of the order, except special agreements between the buyer and ERGA, ERGA-Distribution, TV Protec, Beartvmounts. In case of non-payment, whatever the payment methods, any order in progress will be immediately suspended with the cancellation of any discount, promotion, free or other facility of any nature whatsoever. In addition, all amounts due from the concerned merchandise and/or previously delivered, might be increased by 15% from the total of the remaining due. Any court costs or fees related from these missed obligations might be also added.

In accordance within Quebec’s laws, ERGA, ERGA-Distribution, TV Protec, Beartvmounts is still the entire owner of the merchandises delivered until a complete payment of this one from the buyer during the order process. Any order of less than 25$ will have a charge of $10.00 for the packaging-shipping preparation and billing.

3. PRICES DISPLAYED

Prices displayed on this website are our prices at the moment. However, we reserve the right to change them without prior notice until the day of delivery. All our listed prices exclude applicable taxes. All promotion and sale will be in force only on erga.ca, during the time frame that it has been advertised.

4. SHIPPING

We assure you that we try to ship your order as soon as possible. However, different factors could be out of our control and affect the time of delivery. Shipping time given by one of our employees or shown on this website are indications only. If an order cannot be delivered in one time, you will be exempted from the shipping cost for the remaining of the order.

If a customer needs or want an Express Delivery or any insurances, please advise us at the time of the order. Extra charges might be added. If you do not ask for any insurances, parcels are transported at the risk of the buyer, excepted if it's delivered by our team (ERGA, ERGA-Distribution, TV Protec, Beartvmounts). In case of lost or damages during the transportation, the buyer has the responsibility to intent recourse against the carrier, in accordance with the Quebec’s laws. In absence of any request or declaration from the buyer after the reception of the order, it will be considered as a complete and closed order.

Remote areas might be subject to a delivery costs revision. If it's the case, we will contact you as soon as possible. 

Must Inspect Immediately

Before signing for merchandise ; ERGA, TV Protec will not take responsibility for deliveries that are not inspected immediately. Following the delivery, we also suggest you to inspect the product immediately and get back to us if anything isn't at your entire satisfaction.

Visible Damage

 It is your responsibility to note any damage on all copies of freight bill. Must be signed by driver and consignee. 

Concealed Damage

It is your responsibility to note any concealed damage to the carrier within 24 hours. If concealed damage is found, please contact the carrier first and request an inspection to get a damage report. Then contact an ERGA representative.

** The Bill of Lading documenting this shipment is an acknowledgment by freight carrier for the receipt of goods from our company in good condition, thus ending our responsibility for this shipment. It is now your responsibility to ensure that everything is received in good condition.

5. RETURN POLICY

All return is subject to be accepted by ERGA, ERGA-Distribution, TV Protec, Beartvmounts. Furthermore, every return must have an (RMA) given by one of our employees and confirmed by e-mail. It belongs, to the buyer, to properly indicate the RMA number on the package(s). Every return without any RMA number will be automatically refused by our receiving department. Expedition fees and packaging fees are not refundable. Every return must be in its original box and insured by the sender, in case of lost or damage during the transportation. Please note that we are not responsible for any damage or lost during the transportation. Products purchased online through erga.ca, over the phone or by e-mail can be returned within 10 days from the date of the purchase. No return will be accepted after that period.

info@erga.ca

6. REFUND POLICY

Under some conditions, we have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@erga.ca. If your return request is accepted, we’ll send you some instructions on how and where to send your package. 

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@erga.ca.

Restocking fees

The reimbursement value is limited to the value of the purchase; extra charges might be applied for restocking fees. Delivery fees and packaging aren’t reimbursable. A restocking fee on every returned product is charge of 15% of the regular pricing shown on erga.ca and that are returned within the 10-day return policy. If you have benefited of any promotional pricing on the shipping costs, these charges will be fully deducted (shipping and/or return) from the reimbursement. 

7. PATENTS, LICENCES, COPYRIGHTS & INTELLECTUAL PROPERTIES

Any texts, designs, drawings, images, photos, products and any other aspect of the website are protected by copyright, registered trade-marks and other ownership rights, including intellectual property rights. Copying, distribution, use or publication of such content in whole or in part is prohibited, even for personal and confidential use under the Quebec, Canada or International laws of intellectual property.

8. GENERAL PROVISIONS

A word written in the singular form also includes the plural form and vice versa. A word written in the masculine form also includes the feminine form and vice versa. If some terms and conditions  are, or become, void, in whole or in part, the validity of the others.  These terms and conditions are subject to the application of the Civil Code of Quebec and Quebec law. The customer acknowledges that any dispute will be subject to the jurisdiction of the courts in the District of Montreal, in the province of Quebec.

ERGA, ERGA-Distribution, TV Protec, Beartvmounts, his employees and his licensees disclaim all responsibility for misuse, wrong interpretation or misuse of texts, designs, drawings, images, photos, products and any other aspect of the website. Please also note that if you are less then 18 years old, you may not make online purchases on this website.

This contract constitutes the agreement between the customer and ERGA, ERGA-Distribution, TV Protec, Beartvmounts to their online relationship. ERGA, ERGA-Distribution, TV Protec, Beartvmounts reserves the right to modify his sale conditions, its prices, as well as anything else on the website without prior notice. Our privacy policy is very simple, we will never sell or transfer your information unless to third party companies that we work with in the regular course of business like the carriers used, period. ERGA, ERGA-Distribution, TV Protec, Beartvmounts will protect your privacy at all costs and will not share your information with anyone else.

These terms and conditions are available in both French and English language. If one of them differ from the other, the French version shall prevail on the English one.

9. IMPORTANT NOTICES

All rights reserved by ERGA, ERGA-Distribution, TV Protec, Beartvmounts 2022. Any reproduction, adaptation or translation is prohibited, in whole or in part without the written consent of ERGA. All texts, designs, drawings, images, photos, products and any other aspect of the website constitute registered trade-marks of ERGA / TV Protec.

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