Terms of service
Every order accepted by ERGA, ERGA-Distribution, TV Protec, Beartvmounts, his employees and his licensees will be considered as a final character. To avoid any risk, the referral number of each item ordered must be specified.
2. PAYMENT TERMS
All purchases are payable at the time of the order, except special agreements between the buyer and ERGA, ERGA-Distribution, TV Protec, Beartvmounts. In case of non-payment, whatever the payment methods, any order in progress will be immediately suspended with the cancellation of any discount, promotion, free or other facility of any nature whatsoever. In addition, all amounts due from the concerned merchandise and/or previously delivered, might be increased by 15% from the total of the remaining due. Any court costs or fees related from these missed obligations might be also added.
In accordance within Quebec’s laws, ERGA, ERGA-Distribution, TV Protec, Beartvmounts is still the entire owner of the merchandises delivered until a complete payment of this one from the buyer during the order process. Any order of less than 25$ will have a charge of $10.00 for the packaging-shipping preparation and billing.
3. PRICES DISPLAYED
Prices displayed on this website are our prices at the moment. However, we reserve the right to change them without prior notice until the day of delivery. All our listed prices exclude applicable taxes. All promotion and sale will be in force only on erga.ca, during the time frame that it has been advertised.
We assure you that we try to ship your order as soon as possible. However, different factors could be out of our control and affect the time of delivery. Shipping time given by one of our employees or shown on this website are indications only. If an order cannot be delivered in one time, you will be exempted from the shipping cost for the remaining of the order.
If a customer needs or want an Express Delivery or any insurances, please advise us at the time of the order. Extra charges might be added. If you do not ask for any insurances, parcels are transported at the risk of the buyer, excepted if it's delivered by our team (ERGA, ERGA-Distribution, TV Protec, Beartvmounts). In case of lost or damages during the transportation (if the buyer use his own carrier), the buyer has the responsibility to intent recourse against the carrier, in accordance with the Quebec’s laws. In absence of any request or declaration from the buyer after the reception of the order, it will be considered as a complete and closed order.
Remote areas might be subject to a delivery costs revision. If it's the case, we will contact you as soon as possible.
Estimated Time of Arrival
At ERGA, we strive to fulfill orders as quickly and efficiently as possible. We do have most of the units in stock, however, because of our multiple selling platforms and because our inventory is constantly moving, it is possible that the unit you ordered might not be in stock at the time of your order. If you would like to confirm product availability before placing your order, please feel free to contact us, and we will be happy to help you.
Please note that depending on the availability of products and any supply chain or labor issues that may arise at our factory, delivery lead times may sometimes be longer than usual. If we don't have everything in stock at the time of your order, the delivery lead time may be delayed. Depending on when you place your order and the availability of your selected products, delivery lead time may take up to 2 to 6 weeks, more or less. We will always confirm the delivery lead time at the time of your order.
We apologize for any inconvenience caused by longer delivery lead times, and we appreciate your patience and understanding. We will always do our best to keep you informed of any delays and to provide you with the most up-to-date information on your order status.
If you have any questions or concerns about delivery lead times, please don't hesitate to contact us. We're always here to help.
Must Inspect Immediately
Before signing for merchandise ; ERGA, TV Protec will not take responsibility for deliveries that are not inspected immediately. Following the delivery, we also suggest you to inspect the product immediately and get back to us if anything isn't at your entire satisfaction.
It is your responsibility to note any damage on all copies of freight bill. Must be signed by driver and consignee.
It is your responsibility to note any concealed damage to the carrier within 24 hours. If concealed damage is found, please contact the carrier first and request an inspection to get a damage report. Then contact an ERGA representative.
** The Bill of Lading documenting this shipment is an acknowledgment by freight carrier for the receipt of goods from our company in good condition, thus ending our responsibility for this shipment. It is now your responsibility to ensure that everything is received in good condition.
5. WARRANTIES (PRECISIONS)
With the exception of statutory guarantees and, where applicable, contractual guarantees expressly provided for, all products and/or accessories sold on erga.ca are warranted for one (1) year. Your warranty includes parts and labour, from your date of purchase against all manufacturer’s defects, except for abuse and/or misuse and/or any other damages resulting from neglect or improper use of the equipment.
Unless otherwise stipulated from the initial purchased product warranty, ERGA reserves the right to repair and/or replace a defective item by a similar item or one of equal quality. This applies for all claims. In all cases, the guarantee start and end dates will remain unchanged.
Your warranty does not include shipping or freight charges to and from our authorized service centre(s). In order to avoid any undue expenses, we strongly urge you to contact our customer service department, before shipping a unit for repair and benefit from a simple troubleshooting diagnosis from our helpful staff. It is imperative that you obtain a return merchandise authorization (RMA) before shipping the item.
6. RETURN POLICY
All return is subject to be accepted by ERGA, ERGA-Distribution, TV Protec, Beartvmounts. Furthermore, every return must have an (RMA) given by one of our employees and confirmed by e-mail. It belongs, to the buyer, to properly indicate the RMA number on the package(s). Every return without any RMA number will be automatically refused by our receiving department. Expedition fees and packaging fees are not refundable. Every return must be in its original box and insured by the sender, in case of lost or damage during the transportation. Please note that we are not responsible for any damage or lost during the transportation. Products purchased online through erga.ca, over the phone or by e-mail can be returned within 10 days from the date of the purchase. No return will be accepted after that period.
7. REFUND POLICY
Under some conditions, we have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return request is accepted, we’ll send you some instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
All deposits made are non-refundable but transferable for the purchase of another product if the customer changes their mind. This means that if you decide not to proceed with your original purchase, you can still use your deposit towards the purchase of another item. Please note that this policy applies to all deposits made, regardless of the amount.
The reimbursement value is limited to the value of the purchase; extra charges might be applied for restocking fees. Delivery fees and packaging aren’t reimbursable. A restocking fee on every returned product is charge of 15% of the regular pricing shown on erga.ca and that are returned within the 10-day return policy. If you have benefited of any promotional pricing on the shipping costs, these charges will be fully deducted (shipping and/or return) from the reimbursement.
8. PATENTS, LICENCES, COPYRIGHTS & INTELLECTUAL PROPERTIES
Any texts, designs, drawings, images, photos, products and any other aspect of the website are protected by copyright, registered trade-marks and other ownership rights, including intellectual property rights. Copying, distribution, use or publication of such content in whole or in part is prohibited, even for personal and confidential use under the Quebec, Canada or International laws of intellectual property.
9. GENERAL PROVISIONS
A word written in the singular form also includes the plural form and vice versa. A word written in the masculine form also includes the feminine form and vice versa. If some terms and conditions are, or become, void, in whole or in part, the validity of the others. These terms and conditions are subject to the application of the Civil Code of Quebec and Quebec law. The customer acknowledges that any dispute will be subject to the jurisdiction of the courts in the District of Montreal, in the province of Quebec.
ERGA, ERGA-Distribution, TV Protec, Beartvmounts, his employees and his licensees disclaim all responsibility for misuse, wrong interpretation or misuse of texts, designs, drawings, images, photos, products and any other aspect of the website. Please also note that if you are less then 18 years old, you may not make online purchases on this website.
These terms and conditions are available in both French and English language. If one of them differ from the other, the French version shall prevail on the English one.
10. IMPORTANT NOTICES
All rights reserved by ERGA, ERGA-Distribution, TV Protec, Beartvmounts. Any reproduction, adaptation or translation is prohibited, in whole or in part without the written consent of ERGA. All texts, designs, drawings, images, photos, products and any other aspect of the website constitute registered trade-marks of ERGA / TV Protec.