Free shipping is available on qualifying orders within Canada (minimum purchase of $125.00). Shipping rates for other locations are calculated based on destination and order details. Please note that certain remote or extended areas, as defined by the carrier, may be excluded or subject to additional charges.

We currently ship across Canada and can accommodate orders to other locations depending on the request.

If you require international shipping, please contact our team for more details.

Shipping costs may vary depending on the destination, order size, and shipping method selected. For international orders, rates are calculated based on the delivery location.

Delivery times vary depending on product availability and destination. Estimated timelines may differ for international shipments.

Yes, international shipping may be available depending on the order and destination. We recommend contacting our team to confirm available options.

Yes, tracking information is provided once your order has been shipped, when available.

ERGA offers a range of cash handling equipment, including bill counters, coin counters, and coin sorters, designed for different types of daily operations.

A bill counter counts the number of banknotes, while a discriminator can also identify denominations and calculate the total value.

Yes, discriminator models can process mixed denominations without requiring manual sorting, allowing bills to be counted more efficiently in daily operations.

The DL-2000, for example, is one of our most advanced models, designed for fast and reliable mixed bill counting, with support for up to 6 currencies simultaneously. It is well suited for environments where multiple denominations and currencies need to be handled on a regular basis.

Some models include counterfeit detection features such as UV, MG, and IR. These technologies help identify suspicious banknotes during the counting process. Available detection features may vary depending on the model and configuration.

The appropriate model depends on your daily volume and how you handle cash. Rear load models are generally used for lower volumes and basic counting needs, while top load models are better suited for higher volumes.

If reliability and time efficiency are key priorities, discriminator models are often the preferred choice. For example, the DL-2000 is a high-performance model designed for fast and consistent counting, making it particularly well suited for environments where minimizing downtime and handling mixed bills efficiently are important.

Yes, most machines are designed for simple and straightforward daily use. Controls are intuitive, allowing users to quickly start counting with minimal setup or training, even in fast-paced environments.

Basic maintenance is recommended to ensure consistent performance over time. The frequency of maintenance depends on usage, including the volume of bills processed and how often the machine is used. In some cases, maintenance may be needed every few months, while in others it may only be required after several years.

We also offer technical support and maintenance services. Our technicians are available to assist when needed, and machines can be serviced either through guidance or by being sent to our workshop for inspection and maintenance.

If you are unsure about maintenance requirements or need assistance, you can contact our team for support.

Yes, certain models are designed to handle higher volumes and can be used continuously depending on the application. Choosing the right model based on your daily usage is important to maintain consistent performance and avoid unnecessary downtime.

If you are unsure which model is best suited for your volume, our team can help guide you based on your specific needs.

Some models are designed to support multiple currencies, depending on the configuration. For example, the DL-2000 supports multiple currencies and is well suited for environments where different types of banknotes are handled regularly.

If you have specific currency requirements, we recommend contacting us to confirm compatibility with your application.

If a bill cannot be properly read, the machine may stop counting or reject the note so it can be verified manually. This helps ensure that the counting process remains consistent and avoids errors during operation.

If issues occur frequently, our team can assist in identifying the cause and recommending adjustments or maintenance if needed.

If you have specific currency requirements, we recommend contacting us to confirm compatibility with your application.

Yes, we offer coin counters and sorters designed to count and separate coins efficiently. These solutions are suitable for businesses that handle coins on a regular basis, depending on their daily volume and operational needs.

If you are unsure which solution is best suited for your application, our team can help guide you.

Our solutions are used by a wide range of businesses and organizations that handle cash daily. This includes retail stores, convenience stores, grocery stores, restaurants, gas stations, pharmacies, and more, as well as banks, credit unions, currency exchange offices, casinos, and more.

They are also used in back-office environments and other operations where accurate and efficient cash handling is required.

If you are unsure which solution is best suited for your application, our team can help guide you.

A counterfeit detector is used to help verify the authenticity of banknotes during transactions or cash counting. Some models can also be used to check certain security features on documents, depending on the application.

Yes, we offer counterfeit detectors designed to help verify banknotes quickly and efficiently during daily cash handling operations. Some units can also be used to assist in verifying security features on documents when required.

Counterfeit detectors are used by a wide range of businesses and organizations that handle cash or need to verify documents. This includes retail stores, convenience stores, grocery stores, restaurants, gas stations, pharmacies, and more, as well as banks, credit unions, currency exchange offices, casinos, and more.

They may also be used in environments where basic document verification is part of daily operations.

TAN2GO is a simple ticketing and calling system designed to organize customer flow in a clear and structured way. It allows businesses to manage queues using printed tickets and a calling display system.

It is well suited for environments that need a straightforward and reliable solution without requiring a complex setup.

ERGA-QMS is a more complete queue management system designed for environments with higher traffic or more structured service processes.

It allows organizations to manage customer flow more efficiently through ticketing, calling, and system configuration based on their specific operations.

TAN2GO is a simpler system focused on basic ticketing and calling, while ERGA-QMS offers a more advanced solution for environments that require additional control, flexibility, and organization.

Choosing between the two depends on the level of traffic and how structured the service process needs to be.

TAN2GO is typically used in small to mid-size environments looking for a simple and effective way to organize queues.

ERGA-QMS is better suited for higher-traffic environments such as banks, hospitals, clinics, government offices, and more.

If you are unsure which system fits your needs, our team can help guide you based on your setup and daily operations.

Queue systems help organize customer flow and reduce confusion in waiting areas. By structuring how customers are called and served, they can contribute to a smoother and more predictable service process.

Yes, TAN2GO is designed to be simple to install and operate with minimal setup.

ERGA-QMS may require a more structured setup depending on the environment, and our team is available to assist with configuration if needed.

Yes, our queue solutions are used in a variety of environments including retail locations, clinics, service centers, government offices, and more.

Each setup can be adapted depending on how the service flow is organized.

Yes, we provide support to help with setup, usage, and adjustments over time.

If assistance is required, our team can guide you remotely, and you can contact us directly for support based on your situation.