QUEUEMANAGEMENTSYSTEM
Introducing ERGA-QMS, the ultimate queue management system designed to streamline your customer service experience. With advanced features and user-friendly interfaces, it ensures efficient and organized queue handling, reducing wait times and improving satisfaction. The system also offers real-time analytics to help you monitor and improve service performance. Discover how ERGA-QMS can transform your business today.
From only $99/month*
User-friendlyIntuitiveFully customizableMulti-queueMulti-SiteEfficientReliableSecure
Trusted by over 20,000+ clients worldwide, since 1994.
Hassle-Free Experience
Unlimited Support
Fully Customizable
Tailor the interface to provide a branded experience for your clients.
Integrate your logos, colors, and design elements seamlessly.
Create an engaging and cohesive visual experience.
Advanced Statistics
Gain insights through detailed reports and analytics.
Track queue performance metrics and identify trends.
Make data-driven decisions to improve efficiency.
Real-Time Tracking
Monitor queue statuses and wait times in real-time.
Get instant updates on key metrics and queue lengths.
Respond quickly to emerging issues and optimize flow.
Priority Management
Efficiently handle and prioritize different queues.
Ensure high-priority queues are addressed promptly.
Optimize customer flow and reduce wait times.
Skill Assignment
Assign tasks based on employee skills and availability.
Match employees to the right queues for better service.
Enhance overall productivity and customer satisfaction.
Multi-Site
Manage multiple queues and locations from a single interface.
Provide consistent service across various sites and channels.
Streamline operations and improve efficiency with centralized control.
Key Features
Intuitive and user-friendly design
Real-time queue tracking
Automatic queue prioritization
User authentication
Detailed employee profiles
Detailed performance reports
Customizable dashboards
Historical data analysis
Data import and export features
Cloud-based with enhanced security
Scalable architecture for varying business sizes
Multi-language support
Personalized service options
Compliance with industry standards
Human Resource Management Statistics
Our queue management system offers extensive data collection and analytics capabilities, providing valuable insights into human resource management. By leveraging these statistics, organizations can optimize staff allocation, enhance employee performance, and improve overall service quality. Here are some examples of the types of statistics our system can collect:
Ex: Waiting Time
* Average waiting time of a queue, between January 1, 2021, and December 31, 2022 (from 5:00 PM to 9:00 PM), only on Wednesdays and Thursdays.
* Average wait time per customer in a retail store queue, during the month of December 2022 (between 10:00 AM and 6:00 PM), across all weekdays (Monday to Friday).
* And a lot more !
Ex : Visiting Reasons
* How many deposits, withdraws and bank drafts been made by all employees, during September, October, November and December 2021.
* During the period from January 1st, 2023, to December 31st, 2023, common reasons for hospital admissions included respiratory infections, cardiovascular events, surgical procedures and trauma/accidents.
* And a lot more !
Ex : Employee Performance
* How much time, on average, an employee took to serve customers between July 16th, 2021 and July 24th, 2021 (only during 13h00 and 16h30).
*Percentage of service time that has exceeded the predefined maximum threshold, as configured in the application, from January 1, 2021, to December 31, 2022.
* And a lot more !
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