Developed with the latest technologies and innovations in Cloud app design, ERGA-QMS stands out from its competitors thanks to its refined interface and user-friendly design, which were created with the customer in mind. Additionally, it offers a customizable real-time view section, making it easier than ever to manage queues from your office.
ERGA-QMS also includes a comprehensive statistics module that provides data on various aspects such as daily, weekly, monthly, or annual traffic, employee performance, and more for any specific period you require.
Multi-queue and fully customizable, our application is designed to effectively manage the customer's waiting experience throughout their visit to your location. Unlike many other systems on the market, ours is fully adapted to cater to Persons with Reduced Mobility (PRM). Administrators, or managers, have access to real-time supervision and an overview of all activities and operations associated with queues and counters, even in multisite environments.
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When it comes to appearing professional and building trust with your target audience, design quality plays a crucial role. One of the many outstanding features of our ERGA-QMS application is its flexibility in visual customization. You have the freedom to create a system that aligns with your specific preferences and desired visual aesthetics. Whether you want a sleek and modern look or a more traditional design, the possibilities are endless. With ERGA-QMS, you can tailor the visual appearance of the system to match your brand and create an appealing experience for your customers.
If you want to incorporate your logo(s), color(s), and design(s) into all ERGA-QMS components, including the kiosk(s) and TV(s), we have good news for you! We offer complete customization options to meet your requirements. We understand the importance of branding and consistency, and our system allows you to seamlessly integrate your unique visual elements across all ERGA-QMS components. Whether it's displaying your logo prominently or using your preferred color scheme, we can make it happen.
In addition, if you already have your own marketing or graphic designer, that's fantastic! We can easily upload your content, including images, videos, typography, and more, to our application. We understand the importance of leveraging your existing design assets, and our system allows for seamless integration.
The amount of data you can gather with the ERGA-QMS application is tremendous! Whether you want to analyze specific aspects of traffic, such as the average waiting times your customers are facing, or gain insights into employee performance, such as the average time taken to serve a customer, or even understand the reasons why customers visit you, you'll have access to all this information in an instant.
With ERGA-QMS, you can effortlessly retrieve valuable data and gain meaningful insights to make informed decisions. The application empowers you to efficiently track and measure various performance metrics, enabling you to optimize your operations and enhance the overall customer experience.
From analyzing customer behavior to identifying areas for improvement, ERGA-QMS provides you with a comprehensive understanding of your business, allowing you to take action promptly and effectively.
Moreover, with ERGA-QMS, you can proactively identify trends and patterns in customer behavior. By analyzing data on customer preferences, purchasing habits, and feedback, you can tailor your products and services to better meet their needs. Additionally, the application's advanced reporting capabilities allow you to generate comprehensive reports and visualizations, making it easier to communicate key insights to stakeholders and drive strategic decision-making. With ERGA-QMS, you have a powerful tool at your disposal to unlock the full potential of your business.
Data Insights: Analyzing Key Statistics
Collecting data related to waiting time, reception time, individual performance, and the reasons why visitors present themselves can provide valuable statistics. These statistics offer insights into various aspects of a system or process. By analyzing waiting times, for example, businesses can identify bottlenecks or areas for improvement to enhance efficiency and customer satisfaction. Examining reception times enables organizations to gauge their staff's productivity and identify potential training needs. Additionally, understanding the reasons why visitors seek services or information can help tailor offerings and improve overall service quality. By harnessing these data-driven insights, organizations can make informed decisions, optimize their operations, and deliver exceptional experiences to their customers.
Ex: Waiting Time
* Average waiting time of a queue, between January 1, 2021, and December 31, 2022 (from 5:00 PM to 9:00 PM), only on Wednesdays and Thursdays.
* Average wait time per customer in a retail store queue, during the month of December 2022 (between 10:00 AM and 6:00 PM), across all weekdays (Monday to Friday).
* And a lot more !
Ex : Visiting Reasons
* How many deposits, withdraws and bank drafts been made by all employees, during September, October, November and December 2021.
* During the period from January 1st, 2023, to December 31st, 2023, common reasons for hospital admissions included respiratory infections, cardiovascular events, surgical procedures and trauma/accidents.
* And a lot more !
Ex : Employee Performance
* How much time, on average, an employee took to serve customers between July 16th, 2021 and July 24th, 2021 (only during 13h00 and 16h30).
*Percentage of service time that has exceeded the predefined maximum threshold, as configured in the application, from January 1, 2021, to December 31, 2022.
* And a lot more !
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