All return is subject to be accepted by ERGA, ERGA-Distribution, TV Protec, Beartvmounts. Furthermore, every return must have an (RMA) given by one of our employees and confirmed by e-mail. It belongs, to the buyer, to properly indicate the RMA number on the package(s). Every return without any RMA number will be automatically refused by our receiving department. Expedition fees and packaging fees are not refundable. Every return must be in its original box and insured by the sender, in case of lost or damage during the transportation. Please note that we are not responsible for any damage or lost during the transportation. Products purchased online through erga.ca, over the phone or by e-mail can be returned within 10 days from the date of the purchase. No return will be accepted after that period.